Your cost will maybe not increase through the period that is minimum for broadband just packages.

Will I have actually an engineer delivered for several faults?

We’ll constantly make an effort to fix any issues straight away, but if it is not at all something we are able to resolve remotely, we’ll send an engineer.

1 Cabled areas only. 362Mbps download that is average
2 VIRGIN MEDIA CABLED STREETS ONLY. According to normal top time install performance, virginmedia.com/ourspeeds. Film predicated on 4.1GB file size, an user that is single wired connection. Minimal device requirements use.
3 VIRGIN MEDIA CABLED STREETS ONLY. According to normal top time install performance, virginmedia.com/ourspeeds. Music record album predicated on 85MB file size, an user that is single wired connection. Minimal device requirements use.

The appropriate material

Your cost will maybe not increase through the period that is minimum for broadband just packages.

New clients just. SERVICES ONLY OBTAINABLE IN VIRGIN MEDIA SYSTEM AREAS. Susceptible to survey, community capability and credit check. A minimal period pertains towards the solutions, please check basket for details.

What exactly is a period that is minimum? Us you’ll be investing using that solution for the minimum period of time (e. G once you just take any solutions from. Eighteen months). We call this at least period, minimal term or minimum dedication duration nonetheless they suggest the thing that is same. Please check always your container for information on the period that is minimum is applicable towards the solutions you’ve chosen.

Wemagine if I cancel or go house? Because you will be asking to cancel your services early if you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is. The Virgin Media community will not protect every one of the UK – please use our post rule checker right here to check on accessibility. There is additional information on the very early disconnection charge and procedure by visiting the Legal Stuff element of the internet site right right here. When it comes to full terms and conditions please just click here.

Got a necessity for rate? We’ve got you covered
Upgrades for eligible Ultimate Oomph customers from 500Mbps to 600Mbps is likely to be finished by 31st March 2021.

General General

General General

Services and installing of gear might differ at the mercy of federal federal government advice on COVID19

Payment: you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd if you pay by any other means than Direct Debit. You might elect to get a paper bill alternatively. About when you request the change if you choose a paper bill, we may charge you an additional amount for this service, which we will tell you.

Re Payment may be expected in advance. Your bill that is first includes cost when it comes to thirty days you join (from the afternoon you join), plus 30 days ahead of time. Phone Calls can be supervised. Further terms and conditions apply. See parts below for lots more stuff that is legal.

Money-back guarantee: The 14-day money-back guarantee is present for brand new and current broadband and television clients going for a brand new solution. Phone within 2 weeks of solution activation to cancel and now we’ll refund the month that well hello reviews is first fee and any installation cost. You will simply be charged for deals ( phone calls, texts, acquisitions, solution improvements) occurring after activation. Statutory liberties not impacted.

Comprehensive servicing/repairs: Excludes misuse/mistreatment and damage that is accidental. See conditions and terms. Gear stays home of Virgin Media.

SIM: Separate agreements and stipulations connect with your broadbanmobile solutions|services that are mobilInvest the broadband and mobile services from us, you certainly will get split bills for broadband and mobile solutions.

Weather: Satellite and signals that are aerial be suffering from extreme climate. See virginmedia.com, Sky bt.com and.com for complete information on each provider’s services and products.

For facts about simply how much it costs to call all of us from a Virgin Media house phone, see virginmedia.com/callcosts. Phone expenses off their companies and mobiles differ.

QuickStart: just readily available for broadband to properties which can be presently serviceable and also had Virgin Media solutions formerly. Virgin mobile installation will simply take much longer.

Installation: specialist installation costs may use on particular packages or packages (beginning ?30 for standard install).

Set-up Fee: There’s an activation fee of ?35. Nonetheless, if you’re on a single of y our 30-day rolling agreements need that is you’ll pay one more one-off flexi charge of ?45.

Distribution of one’s equipment to keep via Click & Collect is free.

Residence distribution of one’s equipment is an extra ?5.

BT charge as much as ?129 fee for faults inside of home boundary (including kit away from warranty).

Treatments: then legal remedies are available including the right to require a price reduction by an appropriate amount if you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you. To find out more about whenever appropriate treatments can be found to you visit org that is https: //www. Citizensadvice.uk/

Split contracts affect your broadband and mobile solutions.

Provides Offers

Provides Provides

Oomph bundles: Oomph packages consist of a mobile SIM and a speed boost that is broadband. Cellphone SIMs available with a variety of packages, price stated includes 5GB data that are mobile limitless minutes and texts. Downgrading solution in your bundle may bring about lack of bundle discount and/or boosted speeds.

Seven times faster: predicated on quickest widely available advertised download that is average (average rate 516Mbps for M500 Fibre Broadband vs normal rate 67Mbps for BT Superfast Fibre 2 Unlimited and 63Mbps for Sky Fibre Max).

Virgin Media Connect software: Requires compatible iOS/Android mobile or tablet. Virgin mobile phone clients: the application shall work with a tool the place where a Virgin mobile phone SIM exists and setup happens to be finished. Virgin fiber clients: the software shall focus on a tool where setup happens to be finished making use of My Virgin Media account details. Virgin fiber clients may use the Connect application on as much as 7 products at any one some time advantage from Virgin Media’s WiFi hotspots whilst on an outing. For setup: Cellphone information connection needed for Virgin mobile phone clients. Internet (mobile information or WiFi) connection needed for Virgin fiber clients. British just. Experience differs by location and number of users. It is not necessarily feasible to ensure that we’ll have the ability to provide this application on every unit, platform and system that is operating or variant. Terms and conditions use.

WiFi Booster: WiFi Booster available and then qualified clients who we’ve identified (either through a Virgin Media representative or through the Virgin Media Connect application) as having a blackspot in the account address that is registered. Qualified customers can get one WiFi Booster per consumer, available through the application. Qualified clients can get a 2nd booster by contacting our service agents. A booster that is third will be released after a website check out has brought destination and it is dependent upon agent evaluation. Boosters are in no additional cost that is monthly Comprehensive home TV / Maxit television customers and above (clients can register My Virgin Media to see if they’re eligible). Month-to-month fee will apply in the event that you downgrade to an ineligible virgin fiber package. Cost for Virgin fiber clients that have (or downgrade at any time to) other packages is an extra ?3 four weeks for the WiFi that is first Booster and ?2 per extra WiFi Booster, cancellable at any moment on 1 month’ notice. All gear continues to be the property of Virgin Media. It should be gone back to us upon demand or even a cost shall use. Hub 3 needed.